We are committed to delivering high-quality custom steel buildings that meet your specifications and expectations. To ensure transparency and customer satisfaction, we have outlined our return and refund policy below.

Order Placement and Cancellation

Deposit and Payment Terms

• A deposit is required upon placing an order to cover the cost of engineered drawings and initial project expenses.
• This deposit is non-refundable, as it secures the necessary resources to begin the customization process. However, in cases of significant personal or family emergencies, we may review requests on a case-by-case basis. Please contact us directly if you experience extenuating circumstances.

Cancellation Policy

• Before Fabrication Begins: If you cancel your order before fabrication starts, any payments made beyond the non-refundable deposit will be refunded.
• After Fabrication Begins: Once production has started, the building is custom-made, and no refunds will be issued. All fabricated components must be accepted by the customer.

Fabrication and Delivery

Fabrication Timeline

• Building fabrication time depends on the size and complexity of the project and can take anywhere from several weeks to several months.
• Peak seasons (Spring and Summer) may result in extended lead times.

Delivery Schedule

• Customers will receive a confirmed delivery schedule in advance. It is the customer’s responsibility to be available to receive the shipment.
• Missed deliveries may result in additional charges for re-shipment or storage fees.

Defective Products and Damage

We take quality assurance seriously and encourage all customers to inspect their delivery upon arrival.

• Any defects or damages must be reported within 14 days of delivery for eligibility for a return, replacement, or refund on defective components.
• All claims must be supported by photographic evidence and a written report detailing the issue.
• If verified by our team, we will issue a replacement or refund for the affected parts.

Adjustments

• Adjustments: If a building or component is not delivered by the contracted due date, please reach out to us to discuss adjustments.
• Order Modifications: Any modifications to an order after fabrication has begun may result in additional charges based on feasibility and material costs.

Communication and Support

We believe in clear communication and will provide regular updates throughout the process. If any significant changes or delays occur, we will notify you as soon as possible.

For any questions, concerns, or requests, please contact our customer support team at info@metasteelbuildings.ca